Refund Policy

WOCAN LOCATION Refund Policy 1 Purpose and Scope This Refund Policy sets out the cancellation, withdrawal, modification and refund conditions applicable to winter sports equipment rentals provided by WOCAN LOCATION, either directly or through a partner. It supplements WOCAN LOCATION's General Terms and Conditions of Rental and Sale. The terms and conditions accepted at the time of booking confirmation remain applicable to that booking. 2 14-Day Right of Withdrawal For all bookings made remotely, WOCAN LOCATION grants customers a 14-calendar-day withdrawal period starting from the date the contract is concluded, as evidenced by the booking confirmation. Customers may exercise this right without providing any reason by sending a clear statement to info@wocanlocation.com or by post to WOCAN LOCATION, 504 avenue de la Gare, 73210 Landry, France. Exercising this right within the specified period entitles the customer to a full refund of all amounts paid for the rental within seven calendar days of receipt of the request. The refund will be issued using the same payment method as the original transaction, unless the customer expressly agrees to another method at no additional cost. The no-refund rule applicable to cancellations made less than 48 hours before delivery does not apply to this right of withdrawal. This right is expressly granted by WOCAN LOCATION regardless of whether the rental is legally classified as a leisure activity provided on specific dates. If payment was collected by a partner, the customer may submit the request directly to that partner. A request sent directly to WOCAN LOCATION remains valid and will be forwarded to the partner for refund processing. 3 Cancellation at Least 48 Hours Before Delivery In addition to the right of withdrawal described above, any cancellation request received at least 48 hours before the confirmed delivery time entitles the customer to a full refund of all amounts paid for the rental. The cancellation deadline is calculated based on the delivery time stated in the booking confirmation, using French local time. The refund will be processed within seven calendar days of receipt of an eligible cancellation request, either by WOCAN LOCATION or by the partner that collected the payment. 4 Cancellation Less Than 48 Hours Before Delivery and No-Shows If a cancellation request is received less than 48 hours before the confirmed delivery time, or if the customer fails to attend the scheduled delivery, no refund will be granted under the commercial cancellation policy, and 100% of the rental price remains payable. This rule applies only to cancellations initiated by the customer. It does not affect the customer's statutory rights, particularly where a right of withdrawal applies or where WOCAN LOCATION fails to fulfil its contractual obligations. 5 Booking Modifications Customers may request changes to their booking, including rental dates, reserved equipment, or delivery and collection arrangements. All modifications are subject to availability and must be confirmed in writing by WOCAN LOCATION or the relevant partner. If a modification results in a price difference, the amount will be communicated to the customer before their agreement is obtained. No additional charges will be applied without prior notification and the customer's consent. A modification request does not automatically constitute a cancellation and does not guarantee the availability of alternative dates or equipment. 6 Early Returns and Rental Period The equipment rental dates used to calculate the rental price are specified in the booking confirmation. If a customer wishes to return the equipment before the originally scheduled date, they must contact WOCAN LOCATION to arrange collection or return of the equipment to the shop. The General Terms and Conditions of Rental and Sale do not provide for an automatic commercial refund of unused rental days when equipment is returned early at the customer's initiative. The customer's statutory rights remain unaffected. 7 Services Not Provided by WOCAN LOCATION If WOCAN LOCATION is unable to provide the agreed service, it will inform the customer and refund the amounts corresponding to the service not provided, without prejudice to the customer's other statutory rights. This provision applies independently of the commercial cancellation rules governing cancellations initiated by the customer. 8 Refund Methods and Processing Times Refunds granted under WOCAN LOCATION's right of withdrawal or an eligible commercial cancellation will be processed within seven calendar days of receipt of the corresponding request. For withdrawals, refunds will be issued using the same payment method as the original booking, unless the customer expressly agrees to an alternative method at no additional cost. Where payment was collected directly by WOCAN LOCATION, WOCAN LOCATION will process the refund request. Where payment was collected by a partner, that partner will process the refund in accordance with the applicable General Terms and Conditions of Rental and Sale. 9 How to Submit a Request For bookings paid directly to WOCAN LOCATION, cancellation, withdrawal or refund requests may be sent to info@wocanlocation.com. For bookings where payment was collected by a partner, refund requests must be submitted to that partner. Customers may also contact WOCAN LOCATION with any questions regarding the service or to exercise their right of withdrawal, in accordance with the conditions set out above. To facilitate processing, customers are encouraged to provide their booking reference, full name, rental dates and the reason for their request. Customers should retain proof that their request was sent. 10 Complaints and Mediation Any complaint may be submitted by email to info@wocanlocation.com or by post to WOCAN LOCATION, 504 avenue de la Gare, 73210 Landry, France. If a prior written complaint remains unresolved, consumers may refer the matter free of charge to a consumer mediator, in accordance with applicable legal provisions. Appointed mediator: Médiation Solution, 222 chemin de la Bergerie, 01800 Saint Jean de Niost, France. Website: https://sasmediationsolution-conso.fr Using mediation does not prevent consumers from bringing their case before a competent court. 11 Contact Details and Applicable Terms SARL WOCAN LOCATION 504 avenue de la Gare, 73210 Landry, France. SIREN: 981 384 993 - SIRET: 981 384 993 00037. Email: info@wocanlocation.com Telephone: +33 4 28 67 71 93 Website: https://wocanlocation.com This Refund Policy supplements the General Terms and Conditions of Rental and Sale. The version of the terms and conditions accepted at the time of booking applies to that booking, subject to the customer's mandatory statutory consumer rights.